Customer Reviews for Dreyer's Carpet Care
Sande on 6/30/2013 11:18:49 AM
Yesterday we had to clear our home for our Military move from Gainesville. I called around to the major cleaners like Stanley Steemer and some other local carpet cleaners. Stanley Steemer quoted me at 240 for my 8 rooms and stairwell and one hallway. I received a groupon offer online for Dreyer's and what looked like a great value turned out horrible!!! Of course the fine print will always get you and shame on me, I question the marketing act that when the agent from Dreyer's arrived he went around and measured my areas with carpet. Before starting he came downstairs and I was fully aware I had to pay extra for the stairs and the extra room because the groupon stated for 119 dollars it covered 7 rooms and one hallway. I came to find out on the day I had to turn the house over to the owner that the fine print shows that it covers up to 700 square feet all else I had to pay their rate which is .45 cents a square foot. After the agent did his math, he with a smile said that I had to pay over 300 dollars above my 119 groupon I had already paid to cover the remaining area over 700 square feet. Ridiculous....... Yes especially when Stanley Steemers would do my whole home for 240 dollars. So of course I am stuck with a paid groupon so I asked him how much is 700 square feet and he said the upstairs only with me having to fork out another 66 dollars to cover the excess over 700 square feet up stairs! I am left really wanting to know what home has 7 rooms that are 10X10 other than Snow White and the seven dwarfs home!! I even spoke to the nice lady on the phone and explained my home before buying the groupon and she said "yep 7 rooms and a hallway is covered by the groupon you should only have to pay for the extra room and the stairs". So I called stanley steemers back while in a bind and asked how much to completed the remaining area that Dreyer's wanted to charge me 300 dollars for and they said 84 dollars. So after I walk out and take a breath I called the customer service center at Dreyer's to give them a chance to maintain my business and to explain this ridiculous issue that I am in and all I got is "Sorry Sir we are set on our price and we do a better job than other companies, just have him do the 700 square feet"
I am here to say that Stanley Steemer did my bottom floor and I will tell you that it looks the exact same as upstairs!! No difference and Stanley took just as long and lifted the same dirt and stains off. So I guess to end this review and hopefully save some money to others, just be prepared to pay an arm and a leg for the same clean carpets minus you pay for what they claim a superior system. As a service member I am sure to make sure my Soldiers understand this and do not get placed in the same situation with this marketing technique. Hope this helps out others to save some money and headache.